All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped containing your tracking number.
Shipping Method: Orders are usually shipped within 1-2 days. (Monday – Friday) using Royal Mail, DPD & UPS.
Royal Mail in the UK - Regular post
DPD in the UK and EU - For heavier items over 2kg
UPS - Offered worldwide with various services depending on country and items
Royal Mail International- Tracked International Priority Post
Handling time: 1-2 days (Monday – Friday)
Deadline for the working day: 2pm GMT
UK Transit time: 1-5 days (Monday – Friday) (Depending on the service chosen and environmental factors)
Whilst going through checkout, you will see an estimated delivery timeframe of when you should receive your order. If your order has not arrived within this timeframe, please contact us.
Domestic Shipping Rates and Delivery Estimates 🇬🇧
Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping on all orders over £60
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Standard (≤ 10kg) | 2 to 5 business days | £3.99 |
| Express (≤10kg) | 1 to 3 business days | £4.49 |
| Express (>10kg) | 1 to 3 business days | £5.49 |
International Shipping and Final Mile Delivery
We offer worldwide international shipping, and the final mile delivery in each country is handled by the following postal services:
- United Kingdom (GB): Royal Mail 🇬🇧
- Australia (AU): Australia Post 🇦🇺
- Canada (CA): Canada Post 🇨🇦
- France (FR): La Poste 🇫🇷
- Germany (DE): Deutsche Post 🇩🇪
- United States (US): USPS 🇺🇸
- United Arab Emirates (AE): Emirates Post 🇦🇪
- Saudi Arabia (SA): Saudi Post 🇸🇦
If your country is not listed above, you can find more information about international delivery partners here.
Please note: All parcels are fully tracked to the door with our only service, the Priority Royal Mail International Parcels Service (Express Shipping).
International Shipping Options
Shipping charges for your order will be calculated and displayed at checkout. Our international postal prices are weight-based, so the cost may vary. You can use our shipping calculator on the basket page before proceeding to checkout.
The courier for Express delivery may vary depending on your location, and it could be Royal Mail, Spring, DPD, DHL or FedEx.
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Express International (≤ 2kg) | 5 to 11 working days | Calculated at checkout |
| Express International (> 2kg+) | 7 to 14 working days | Calculated at checkout |
Shipping timescales can vary greatly depending on the destination and extraneous variables.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MySupplementShop is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 18 working days of receiving your shipping confirmation email, please contact us at hello@mysupplement.shop with your name and order number, and we will look into it for you.
Shipping timescales can vary greatly depending on the destination and extraneous variables.
Refunds, returns, exchanges and Missing Parcels
Please see our dedicated Returns Page for more information
Customs, Duties, and Taxes
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. MySupplementShop is not responsible for these charges if they are applied and are your responsibility as the customer. It is important to be aware of the customs regulations in your country as some items may require additional documentation or may be restricted altogether.
Important Notice on International Deliveries
For customers ordering from outside the UK, please be aware that parcels may be subject to customs inspections and procedures that are standard when shipping internationally. Every effort is made to ensure a smooth shipping process by providing accurate HS Tariff Codes, detailed commodity descriptions, CN22 forms, and timely submissions of commercial invoices (both in paper and electronic formats). However, these customs processes can occasionally result in unforeseen delays.
In some cases, local authorities may open parcels for inspection, sampling or testing as part of their security or customs clearance procedures. If this occurs, the company is not responsible for any damage, delay, or interference resulting from these checks. This includes packaging being opened or products being handled during inspection.
Please note that the time it takes for a parcel to clear customs varies by country and is completely out of the company’s control. While these delays are rare, they can extend the delivery timeframe beyond the original estimates.
As such, the company cannot be held responsible for any customs-related delays and asks that these factors not be reflected in customer feedback. If feedback is left solely due to customs delays, and this is substantiated by tracking links, the company reserves the right to dispute and request removal of such feedback to ensure its service ratings remain a fair reflection of performance.
If a parcel is held or delayed due to customs clearance procedures, patience and understanding are appreciated while the local authorities complete their checks.
Cancellation Policy
If you need to cancel your order, please contact us immediately. Once an order has been processed and shipped, it cannot be canceled. If the order has already been shipped, you may initiate a return after receiving the item, following our return policy guidelines.
Shipping Status
Once your order has been shipped, we’re unable to make any changes to the delivery address or the items in your order. You’ll receive a shipping confirmation email with your tracking number as soon as the order ships. If you don’t receive the confirmation email right away, don’t worry—we’ll ensure your delivery arrives within the timeframe provided at checkout.
Order changes
Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.
Contact Us
If you have any questions or concerns about our shipping and handling policy, please do not hesitate to contact our customer support team. You can reach us by email at hello@mysupplement.shop or by phone at +44 (0)20 3740 1275. Our team is available Monday through Friday from 9:00 AM to 4:00 PM UTC.
Thank you for choosing MySupplementShop, and we look forward to serving you with the best supplements and health products available!
